TIDD provides round-the-clock support for your operations. This includes a nationwide dealer network, a thorough service and parts support program, and readily available access to our team of experts.
TRT provides 24/7 customer phone support and technical advice, supporting you for the life of your TIDD crane. We have knowledgeable service experts available to help Australia-wide.
We offer:
- Maintenance and service plans
- A network of authorised repair facilities
- No long waits for parts, we stock a full range of parts for service and repair in all locations.
- As the OE manufacturer, we guarantee our workmanship.
Contact us by freephone or contact your nearest TIDD Crane Dealer or Authorised Service Agent.
TIDD Crane Service
We recommend standard daily and weekly maintenance checks are carried out, we have included these checks with our comprehensive Crane Familiarisation Video, available to all TIDD Crane Operators.
Maintenance and service plans
We recommend a 100-hour and a 250-hour service and maintenance schedule. TRT has a very knowledgeable and experienced network across Australia and New Zealand that provides TIDD customers with peace of mind. Factory-trained technicians from our network are able to travel to customer sites and offer the responsive support that keeps TIDD Cranes lifting, where others can’t.
Workmanship Guarantee
We know where every component of our product is sourced and we manufacture TIDD cranes in our New Zealand manufacturing facility under the quality assurance of ISO 9001:2015.
We use quality OEM parts for those components that we do not manufacture in-house. We use quality steel sourced from Australia and Sweden. So that you know when you choose TIDD you are choosing to support local.
TIDD PC28 crane has a standard warranty
- 12-month warranty on components
- 5-year structural warranty
We have a simple warranty process, especially as you are able to deal directly with the manufacturer. Contact us if you would like a copy of the TIDD Crane warranty.
TIDD Crane Spare Parts
We have an extensive crane parts operation, importing components from around the world and manufacturing OEM spare parts in our own facility. These parts and components are also industry standard construction and crane machinery components to ensure the whole-of-life serviceability of your TIDD Crane.
We have a stock of commonly used consumables and spares available to TIDD Crane customers from any of our TRT locations or from our dealer network, with stock and service support available from:
- Ronco in WA
- RMB Services in SA
- Crane Connection in NSW and ACT
- JDM Services in VIC
- Complete Crane Solutions in WA – Pilbara Region
Service Kits
So that you are able to plan your maintenance programme in advance, especially if you are operating in remote locations, an ideal option for our overseas customers is our comprehensive service kit. Please contact our team if you are interested in more information.
